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Mastering Your Operation Manual: A Fresh Guide
What Is an Operation Manual—and Why You Absolutely Need One An operation manual (think: SOP manual) is your organization’s go-to...
kimgullion
2 days ago2 min read


Contracts with Contract Consultants: The Do’s, Don’ts & Delightful Detours
Hiring a contract consultant can be awesome—like having a secret weapon on your team. But if things aren’t clear from the start, it can...
kimgullion
4 days ago3 min read


RFPs: The Hunger Games of Proposal Writing
Because may the odds be ever in your formatting's favor. Let’s face it—writing a response to an RFP (Request for Proposal) can feel like...
kimgullion
Jun 53 min read


User Guides, IFUs, and SOPs Walk Into a Bar…
User Guide: “I help people use stuff.” IFU: “I help people use medical stuff… without accidentally hurting themselves.” SOP: “I help...
kimgullion
Jun 23 min read


Procedures and Processes That Don’t Suck: A Survival Guide
Because chaos isn't a workflow. If your internal procedures are more “choose your own adventure” than “clearly defined process,” WELCOME...
kimgullion
May 293 min read


How AI Is Changing the Writer’s Role
Once upon a time, in a land not so far from your inbox, writers ruled the content kingdom. They wrangled commas, crafted compelling...
kimgullion
May 273 min read


Updating Old Training Programs? Here’s Where to Start (and What Not to Do)
Outdated training programs aren’t just clunky—they can slow productivity, confuse learners, and cost your company more in the long run. ...
kimgullion
May 212 min read


Product Docs That Don’t Suck: A Documentation Survival Guide
If your product could talk, it would probably say, “Please don’t leave me in the hands of a generic PDF.” And we agree. Product...
kimgullion
May 192 min read


5 Signs Your Documentation Is Costing You Customers (And How to Fix It)
You’ve got a great product. Your service is stellar. Your people are top-notch. But... your documentation ? If it’s clunky, confusing, or...
kimgullion
May 153 min read


Tariff Pause = Business Acceleration: Why Now is the Perfect Time to Clean Up (and Speed Up) Your Documentation
The news is in: major tariffs are paused. For businesses, this isn't just economic relief—it’s a green light to move faster, open doors...
kimgullion
May 122 min read


Patching the Gaps: Why You Need Documentation Help When Everything’s Changing
Let’s be honest— change is the new normal . Whether it’s AI-driven tools shifting your workflows, a reorg you didn’t see coming, or teams...
kimgullion
May 82 min read


Speed vs. Accuracy in Clinical Writing—How to Avoid the Trade-Off
Clinical research operates on a delicate timeline. Studies launch, deadlines loom, and regulatory agencies await—meanwhile, critical...
kimgullion
May 72 min read


Documentation Debt Is the New Tech Debt
And Yes, It's Also Sneakier, Moodier, and Probably Lurking in Your SharePoint Folder. You’ve probably heard of technical debt —that...
kimgullion
May 12 min read


Microcontent & Modular Docs: Small Pieces. Big Wins.
In a world where people skim emails like they’re speed-reading a cereal box ( 80s kids know—our morning screen time was the back of the...
kimgullion
Apr 292 min read


What Are Work Instructions—and Why Now Is the Time to Create Them
Let’s start with a simple truth: If your processes live in someone's head, you're one vacation day away from chaos. That’s where work...
kimgullion
Apr 242 min read


"But I’m Not an Expert!"—How Technical Writers Create Content Without Being One
At Writer Resource, we hear this question all the time: “How can a technical writer create content about a complex subject they’re not an...
kimgullion
Apr 213 min read


Training Development Breakdown: Steps, Time, and Costs (Yes, with Pricing!) to Build or Refresh a Course
Thinking about building a course or refreshing an old one? Wondering how long it will take—or how much it will cost? You’re in the right...
kimgullion
Apr 172 min read


The Top 5 Skills to Look for in a Medical Writer (Hint: It's Not Just Science)
If you're hiring a medical writer, chances are you're knee-deep in research reports, clinical trial data, regulatory submissions, or...
kimgullion
Apr 142 min read


The Key Documents Your Company Must Have (...and yes, you actually do need them)
Let’s be real: most businesses are great at what they do —whether it’s building apps, creating medical devices, providing top-notch...
kimgullion
Apr 93 min read


Are Your Docs a Hot Mess? Hint...it's not their fault
Time for a Little Spring Cleaning—Documentation Style Ah, spring. The season of fresh starts, questionable pollen counts, and the sudden...
kimgullion
Apr 72 min read
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