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WHAT  DO OUR WRITERS ACTUALLY CREATE?

Here’s a breakdown of the documents technical writers and training developers create across industries.

Technical Writing Deliverables

User & Customer-Facing Documentation
These materials help customers and end-users understand and use products:

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  • User Guides / Manuals

  • Quick Start Guides

  • Installation Instructions

  • Troubleshooting Guides

  • Help Center Articles / FAQs

  • Mobile App Documentation

  • API Guides & Tutorials

  • Online Knowledge Base Content

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Technical & Developer Docs
Essential for software, SaaS, and developer-facing documents:

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  • Technical Specifications

  • System Architecture Docs

  • API Reference Docs (REST/SOAP)

  • SDK Documentation

  • Release Notes & Changelogs

  • Integration Guides

  • Data Dictionaries

  • CLI Command Docs

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Operations & Process Documentation
Keeps business processes consistent and compliant:

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  • Standard Operating Procedures (SOPs)

  • Work Instructions (WIs)

  • Maintenance Manuals

  • Safety Procedures

  • ISO/Quality Compliance Docs

  • Process Maps & Flowcharts

  • Preventive Maintenance Plans

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Internal Business Documentation
Supports smooth day-to-day operations:

 

  • Policies & Procedures

  • Employee Handbooks

  • Internal Memos

  • Change Management Guides

  • Meeting Notes / Action Items

  • Business Continuity Plans

  • Organizational Charts

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Proposal & Compliance Writing
Used in government, legal, and regulated industries:

 

  • Proposals (RFPs/RFIs and RFQs)

  • Grant Applications

  • Audit Support Docs

  • Compliance Reports

  • Plain-Language Docs​

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Medical, Regulatory, and Life Sciences Docs
Critical in healthcare, MedTech, pharma, and life sciences:

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  • Instructions for Use (IFUs)

  • Clinical Protocols

  • Patient Leaflets / Package Inserts

  • Regulatory Submissions (FDA, EMA, etc.)

  • Risk Management Files

  • Medical Device Manuals

  • Scientific Summaries

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Image by Paico Oficial

Training
Deliverables

Course Training Materials and

Content
These are the core of any structured learning program:

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  • Instructor-Led Training (ILT) Materials

  • Participant Workbooks

  • Facilitator Guides

  • Slide Decks / PowerPoint Presentations

  • Syllabus & Course Outlines

  • Learning Objectives & Outcomes

  • Curriculum Maps

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eLearning & Digital Training
For self-paced, remote, and on-demand learning:

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  • eLearning Modules (SCORM, xAPI/Tin Can)

  • Microlearning Units

  • Interactive Simulations & Scenarios

  • Gamified Learning Experiences

  • Mobile-Responsive Courses

  • Voiceover Scripts for eLearning

  • Branching Scenarios & Role Plays

  • Storyboards for Development Tools (Articulate 360, Captivate, Rise, etc.)

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Blended & Hybrid Learning
Combining the best of digital and in-person methods:

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  • Blended Learning Journeys

  • Pre-Work & Post-Work Assignments

  • Virtual Instructor-Led Training (vILT)

  • Live Webinar Outlines

  • Discussion Guides

  • Video-Based Learning with Quizzes

 

 

Assessments & Evaluations
To measure learning success and identify gaps:

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  • Knowledge Checks

  • Quizzes & Tests

  • Skill Demonstration Rubrics

  • Scenario-Based Questions

  • Pre/Post Assessments

  • Course Evaluations & Feedback Forms

  • Training Impact Surveys (Level 1–4, Kirkpatrick Model)

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Job Support & Performance Aids
Training that sticks beyond the classroom:

Job Aids

 

  • Quick Reference Guides (QRGs)

  • Process Flow Diagrams

  • Checklists & Tip Sheets

  • On-the-Job Training (OJT) Plans

  • How-To Guides

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Onboarding & Role-Based Training
Helping new hires and teams ramp up faster:

 

  • New Hire Onboarding Programs

  • Role-Specific Learning Paths

  • Compliance Training Materials

  • Soft Skills Development Plans

  • Leadership Development Tracks

  • Mentorship Program Content

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Strategic & Planning Deliverables
Behind-the-scenes tools that make learning effective:

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  • Training Needs Analyses (TNA)

  • Gap Analyses

  • Curriculum Design Blueprints

  • Content Audit Reports

  • Stakeholder Interview Summaries

  • Learning Strategy Presentations

​

Medical Writing Deliverables

Regulatory & Clinical Documentation

Clear, compliant writing for clinical trials and health authority submissions:​

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  • Clinical Study Protocols (CSPs)

  • Clinical Study Reports (CSRs)

  • Investigator’s Brochures (IBs)

  • Informed Consent Forms (ICFs)

  • Common Technical Documents (CTDs – Modules 2–5)

  • IND, NDA, BLA, and MAA submissions

  • Briefing documents for regulatory meetings (e.g., FDA, EMA)

  • Risk Management Plans (RMPs)

  • Periodic Safety Update Reports (PSURs)

  • Clinical Evaluation Reports (CERs)

  • Summary of Product Characteristics (SmPC)

  • Product Labeling and Package Inserts

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Scientific & Research Writing

Turning complex data into peer-reviewed publications and funding support:

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  • Manuscripts for peer-reviewed journals

  • Abstracts and posters for scientific conferences

  • Literature reviews and systematic reviews

  • Medical/scientific white papers

  • Grant applications and research proposals

  • Slide decks for scientific presentations

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Medical Communications & Marketing

Science-backed content that connects with HCPs and meets compliance:

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  • Medical education materials (HCP and patient)

  • Continuing Medical Education (CME) content

  • Disease awareness brochures and articles

  • Product monographs

  • Patient information leaflets (PILs)

  • Sales training manuals for pharmaceutical reps

  • Promotional review committee (PRC) submissions

  • Medical marketing copy (with regulatory compliance)

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Patient-Facing & Health Content

Empowering patients with easy-to-understand, medically accurate content:

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  • Patient FAQs and guides

  • Online health articles and blog content

  • Treatment overviews and disease management guides

  • Wellness and prevention communications

  • Social media content (medically accurate and regulated)

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Other Specialized Medical Content

Support for SOPs, and unique medical documentation needs:

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  • Standard Operating Procedures (SOPs)

  • Medical device documentation (Instructions for Use, technical files)

  • Clinical trial recruitment materials

  • Medical animations or video scripts

  • Benefit-risk assessments

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Illustration & Editing Deliverables

Illustration Services

Medical & Scientific Illustrations

Clear, medically accurate visuals for regulated industries:

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  • Anatomical diagrams

  • Disease progressions

  • Medical device illustrations

  • Mechanism of Action (MoA) graphics

  • Surgical step-by-step images

  • Clinical workflows and flowcharts

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Technical & Product Visuals
Visual support for engineering, software, and technical systems:

 

  • Schematics and diagrams

  • UX/UI workflows and mockups

  • Interface visuals

  • Hardware component illustrations

  • Process flow visuals

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Training & Instructional Graphics
Engaging, educational visuals for learners of all levels:

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  • eLearning graphics and characters

  • Infographics and process maps

  • Scenario-based visuals

  • Interactive visual elements

  • Icon libraries and explainer images

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Business & Corporate Visuals
Professional graphics to enhance corporate communication:

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  • Slide decks and presentations

  • Organizational charts

  • Brand-aligned iconography

  • SOP & internal policy illustrations

  • Dashboard graphics and data visualizations

 

 

Editing Services

Technical & Scientific Editing
 

Clear, accurate editing for high-stakes technical content:

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  • SOPs, manuals, and work instructions

  • Engineering specs and reports

  • Regulatory submissions

  • Technical white papers

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Medical Editing
Specialized editing for healthcare and life sciences:

 

  • Clinical trial documentation (CSRs, protocols)

  • Journal articles and abstracts

  • Patient education materials

  • CME modules and medical communications

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Content & Marketing Editing
Persuasive, polished content for internal and external audiences:

  • Web content and blog posts

  • Sales collateral and brochures

  • Training and onboarding manuals

  • Scripts for explainer videos or training

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Editorial Services Available
Full-spectrum editing support from draft to final sign-off:

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  • Line editing & copyediting

  • Developmental editing

  • Compliance & fact-checking

  • Style guide enforcement

  • Clarity and tone alignment

Graphic Design

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