Most of us read user manuals when things are on fire (literally or emotionally). When we finally open them, what do we see? Pages of ALL...

Spoiler: It's not just typing in Word and collecting checks. Let’s set the record straight. Yes, we’re contract writers. Yes, we spend a...

Tired of employees asking Carl how to do everything? It might be time for a work instruction. In this no-jargon guide, we break down what a work instruction is (spoiler: it's not a policy or a suggestion), why it matters, and how a technical writer can turn workplace chaos into smooth operations. Carl can finally take lunch in peace.

Let’s talk about something that rarely shows up in budget meetings but quietly drains thousands from your business every year: your...

Let’s face it—half the time, when someone asks where the latest process doc lives, the answer is either “somewhere in SharePoint” or...

What Is an Operation Manual—and Why You Absolutely Need One An operation manual  (think: SOP manual) is your organization’s go-to...

Hiring a contract consultant can be awesome—like having a secret weapon on your team. But if things aren’t clear from the start, it can...

Because may the odds be ever in your formatting's favor. Let’s face it—writing a response to an RFP (Request for Proposal) can feel like...

User Guide: “I help people use stuff.” IFU: “I help people use medical stuff… without accidentally hurting themselves.” SOP: “I help...

Because chaos isn't a workflow. If your internal procedures are more “choose your own adventure” than “clearly defined process,” WELCOME...

Once upon a time, in a land not so far from your inbox, writers ruled the content kingdom. They wrangled commas, crafted compelling...

Outdated training programs aren’t just clunky—they can slow productivity, confuse learners, and cost your company more in the long run. ...

If your product could talk, it would probably say, “Please don’t leave me in the hands of a generic PDF.” And we agree. Product...

You’ve got a great product. Your service is stellar. Your people are top-notch. But... your documentation ? If it’s clunky, confusing, or...

The news is in: major tariffs are paused. For businesses, this isn't just economic relief—it’s a green light to move faster, open doors...

Let’s be honest— change is the new normal . Whether it’s AI-driven tools shifting your workflows, a reorg you didn’t see coming, or teams...

Clinical research operates on a delicate timeline. Studies launch, deadlines loom, and regulatory agencies await—meanwhile, critical...

And Yes, It's Also Sneakier, Moodier, and Probably Lurking in Your SharePoint Folder. You’ve probably heard of technical debt —that...

In a world where people skim emails like they’re speed-reading a cereal box ( 80s kids know—our morning screen time was the back of the...

Let’s start with a simple truth: If your processes live in someone's head, you're one vacation day away from chaos. That’s where work...