Give Your Team a Break: Why Outsourcing Documentation & Training Matters

Your team works hard, so why ask them to wrestle with confusing, time-consuming documentation when their expertise belongs elsewhere? At Writer Resource, we believe in letting people do what they do best. Sometimes that means handing over the manuals, training guides, and technical documents to experts who can create them quickly and efficiently.

Here is the contrast between good documentation and bad documentation—and why outsourcing can make all the difference.

What Good Documentation Looks Like ☺️

1. Clear and Concise

Good documentation is written in plain, simple language that gets right to the point.

2. Well-Organized

Easy-to-follow headings, bullet points, and visuals guide the reader effortlessly.

3. Audience-Focused

The content speaks directly to the user—whether they’re new hires or technical specialists.

4. Easy to Search

With an index, table of contents, or digital search, answers are found in seconds.

5. Visual Support

Screenshots, flowcharts, and diagrams eliminate confusion.

Good Example (How to Make a Fried Egg):

Step 1: Heat a nonstick pan on medium.

Step 2: Add 1 teaspoon of butter or oil.

Step 3: Crack the egg into the pan.

Step 4: Cook until the whites are set an not runny (about 2–3 minutes).

Step 5: Remove with a spatula and serve.

What Bad Documentation Looks Like 🤬

• Complicated Language

When a simple step is buried in jargon, readers tune out.

• Disorganized or Incomplete

If employees have to dig through multiple documents, productivity grinds to a halt.

• Written for the Writer/SME, Not the Reader

If only the person who created it understands, it’s useless to the team.

• Hard to Navigate

Walls of text with no formatting? That’s a quick way to lose readers.

• No Real-World Context

Without visuals or examples, mistakes multiply.

Bad Example (How to Make a Fried Egg):

Initiate thermal energy transfer by activating a stovetop mechanism. Introduce a lipid-based substrate to the cooking apparatus. Proceed with protein ovum deployment, maintaining surveillance until coagulation occurs within the albumen structure. Extraction is recommended upon satisfactory denaturation.

(Translation: Heat the pan, add oil, crack the egg, cook until done, and remove. See the difference?)

Why Outsourcing Makes Sense

• Save Time:  Free your team from writing tasks so they can focus on their actual jobs.

• Boost Productivity:  Clear documentation cuts down on repeated questions.

• Improve Training:  Onboarding becomes faster and smoother.

• Enhance Customer Experience:  Fewer frustrations, fewer support calls.

• Ensure Accuracy:  Expert writers know how to get it right the first time.

Because at the end of the day, outsourcing isn’t just about saving time. It’s about ensuring your people (and your customers) succeed.

Ready to give your team a break? Contact us today and let’s handle the documentation for you.